Legal
Plain-language terms for working with Inner Labs, written to be read. They apply to this website and to any engagement we agree together.
The service
Inner Labs provides AI Discovery Intelligence: measurement of how AI systems describe and recommend your brand, and execution work to improve the public evidence behind those answers.
These terms govern your use of this website and any proposal, statement of work or engagement letter we agree with you. Where a signed engagement document conflicts with this page, the engagement document prevails.
What we do not promise
AI systems are operated by third parties and change without notice. We map the observable answer graph and improve the evidence behind AI answers; we do not control, and cannot guarantee, the output of any AI system.
Unless an engagement document states otherwise, specific visibility figures, rankings or commercial outcomes are not guaranteed. Measurement figures are reported with their prompt set, sample and date window, as set out in our published methodology.
Engagements and payment
The scope, deliverables, timelines and fees for any work are defined in the proposal or statement of work agreed for that engagement. Invoices are payable on the terms stated in that document.
Either party may end an ongoing engagement as set out in its engagement document. Work completed and costs committed up to the date of termination remain payable.
Your responsibilities
You confirm that you have the right to share the brand, product and company information you give us, and that anything you ask us to publish or distribute on your behalf is accurate and lawful.
You are responsible for decisions made on the basis of our reporting. Our work informs your judgement; it does not replace it.
Intellectual property and confidentiality
Reports, analyses and deliverables we produce for you under a paid engagement are yours to use internally. Our methods, tooling, prompt infrastructure and pre-existing know-how remain ours.
We treat your non-public business information as confidential and expect the same treatment for our methodologies and pricing. Published case studies are always anonymised or approved by the client before release.
Liability
To the extent permitted by law, Inner Labs is not liable for indirect or consequential losses, including lost revenue or lost profit, arising from the use of our website, reporting or services.
Our aggregate liability in connection with any engagement is limited to the fees paid for that engagement in the three months preceding the claim.
General
These terms are governed by the laws of India, with courts in Bengaluru having jurisdiction, unless an engagement document states otherwise.
We may update this page from time to time; the version live when you engage us applies to that engagement. Questions: hello@theinnerlabs.com.
Last updated · September 2026