A New Layer of Brand Discovery

How a Leading Skincare Brand Became a Top AI Recommendation for “Best Niacinamide Serum in India”
From inconsistent visibility to dominant presence across AI-driven skincare queries


Our stats
Executive Snapshot
Visibility
0
19% → 57%
Share of Voice
0
11% → 28%
Top-3 Presence
0
5 → 34 prompts
Positive Sentiment
0
46% → 72%
Citation Share
0
6% → 21%
About the Brand
A leading Indian D2C skincare brand focused on ingredient-led formulations across serums, moisturizers, and targeted treatments, operating in a highly competitive and education-driven category.
The Shift
Consumers increasingly rely on AI systems to discover and evaluate skincare products:
• "Best niacinamide serum in India"
• "Which serum is best for acne scars"
• "Is this brand good for sensitive skin"
AI answers now act as a primary discovery and recommendation layer.
The Problem
• Inconsistent presence across high-intent queries
• Limited visibility in ingredient-based recommendations
• Mixed sentiment across AI responses
• Weak presence in community-driven sources
What Inner Labs Did
1. Authority & Citation Layer
Improved presence across editorial, aggregator, and comparison platforms influencing AI outputs
2. Narrative & Content Layer
Standardized ingredient-level positioning and structured product narratives
3. Community & UGC Layer
Strengthened representation across Reddit and skincare discussions
Results
• Visibility increased significantly across key queries
• Strong inclusion in recommendation sets
• Improved sentiment and narrative consistency
• Higher citation presence across AI answers
What This Means
In skincare, AI discovery is shaped by both content and community sentiment.
Brands must align narrative, authority, and user perception to consistently appear in recommendations.


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More Than a Dashboard
Inner Labs is not just an analytics tool. It is a system that helps brands that understand AI visibility, control brand perception, improve recommendation outcomes and much more.
