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Privacy Policy

The InnerLabs Pvt LtdLast Updated: Jan 20th, 2025

This Privacy Policy explains how The InnerLabs Pvt Ltd ("we", "us", "our") collects, uses, and protects personal information when you access our website or use our software platform and related services (the "Services").

We are committed to handling personal data responsibly and in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 (India) and comparable international data protection laws where applicable.

1. Information We Collect

We may collect the following categories of information:

  • Account information (name, business email address, company name, role)
  • User and usage data (log data, feature usage, timestamps, IP addresses)
  • Billing and payment information (processed by our payment providers)
  • Communications (support requests, emails, feedback)
  • Website interaction data (cookies and similar technologies)

We do not sell personal data.

2. How We Use Information

We use information to:

  • Provide, operate, and maintain the Services
  • Create and manage user accounts
  • Process billing and payments
  • Respond to inquiries and support requests
  • Improve product functionality and performance
  • Maintain security and prevent misuse
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal data on the basis of:

  • performance of a contract
  • legitimate business interests
  • consent, where required
  • compliance with legal obligations

4. Sharing of Information

We may share personal data with:

  • cloud hosting and infrastructure providers
  • payment processors
  • analytics and customer support vendors
  • professional advisers and regulators where legally required

All such parties are bound by contractual confidentiality and security obligations.

5. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. While no system can be guaranteed to be fully secure, we take protection seriously and continually improve our safeguards.

6. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. Upon termination of a customer relationship, data is deleted or returned as described in applicable agreements.

7. Your Rights

Subject to applicable law, you may request access, correction, or deletion of your personal data. Requests may be sent to hr@theinnerlabs.com.

8. Contact

The InnerLabs Pvt Ltd No.29, Assaye Road, Frazer Town, Bangalore-560005, Karnataka

Email: hr@theinnerlabs.com